Training and Retention of Recruitment Consultants

When you’re looking for a break in a new career, you can either train yourself by reading books, researching articles and attending courses on your potential vocation, or you can get a trainee post with a company who will pay you while you learn. The latter is obviously the best option if it’s available to you.

For a new career in recruitment, you can research books and videos such as the above

Many sales-related trainee posts can offer an income on a commission basis only, which may sound like a good deal when you’re looking for a new job opportunity. However, there are also organisations that also offer a basic salary as well as commission. One such company that does offer trainees a healthy basic salary and commission is leading digital marketing, eCommerce and product management recruitment agency Intelligent People.

Doug Bates is co-founder of Intelligent People recruitment agency

Just the Job

The agency was founded in 2002 by Chris Mason and Doug Bates, both experienced recruiters within the finance and investment sector for City-based banks. Both co-founders were looking for a new challenge in the younger technology-based arena of the Internet and online job opportunities, so they created Intelligent People to help the then-emerging online retail companies to find technology-savvy recruits. The agency’s clients have grown alongside Intelligent People, and now some of the largest online eCommerce giants are on their repeat-client list.

“Recruiting for this new sector back in 2002 was much an experimental process because, to tell the truth, neither Doug or I knew exactly how huge the Internet and online-based job sector would become,” says Chris. “All we knew was that we wanted to break away from the more traditional City job recruitment and we could foresee the potential of the digital world.”

Leading Industry Recruiter

Now the agency is leading in this field, and acknowledged as one of the most successful recruiters for online and digital marketing, with the greatest in-depth understanding of the industry.

“It’s because we understand the element of taking a risk in a new direction that we offer such a good trainee package,” explains Doug. “We did it ourselves over a decade ago and it turned out to be a huge success story! Our aim now is to attract – well, intelligent people! Many of our trainees may be graduates or could well have worked in our specialist industry areas themselves, but they’ve never recruited before, so when they start they already have some knowledge of our clients’ requirements.”

Best-Practice Methods

“For example,” continues Chris, “someone who has worked in a digital marketing role such as, say, search engine marketing or optimisation, or product management, you’ll be very appreciative of the skills and talents needed to fill an SEO job vacancy or director of product management.”

“Our extensive trainee program will give our novice agents a thorough introduction to the best-practice recruitment methods and processes. And for those with little or no industry knowledge, we give trainees insight into all our digital industry areas of expertise.”

Doug says, “Our training also includes external management and sales courses, and extensive internal on-boarding and mentor supervision.”

Creating Experts

With the right training, aptitude, attitude and knowledge, Doug and Chris are firm believers that well-educated and intelligent trainees will soon turn into expert recruitment consultants with a strong appreciation of the needs of their clients when searching for a new employee to add to their digital, eCommerce and product management teams.

“When training is complete, salary and benefits rise to reflect how valuable our new consultants are to us and our clients,” Chris concludes. “And of course their commissions will inevitably go up, hopefully drastically, once they possess all the industry knowledge and recruitment skills and tactics that make them so much more effective!”

To read more on Intelligent People and the clients and job opportunities that they recruit for, see

Taking Care of Business

Just because you’re good at your business, that doesn’t mean you know how to grow and expand your business. Indeed, it’s a common theme among small business owners and entrepreneurs from time immemorial. The small business operator is notoriously bad at running his own business, let alone trying to expand and grow it!

Why is that? In all honesty, it’s a difficult question to answer, so I spoke to David Hardisty, a specialist at helping businesses organise effectively and therefore grow to the size they wish. David is owner and operator of David Hardisty Limited and got into small business operations and expansion when he decided he needed to build a business but only to a certain level.

“It’s a lifestyle business for me,” he smiles. “My first love is driving fast cars, yes, you’d think I’d have grown up by now, but no!” He laughs. “In all seriousness, I teach people to drive high performance and racing cars at corporate track days. But, that was never going to be enough to sustain me, particularly through the winter months when that side of the business is slow.”

David Hardisty, Business Growth and Expansion Expert

Growing Pains

So how did you get into business growth then? “As I said, I needed something to supplement the driving and I ended up working with a company out of Hertfordshire who were trying to break into the car spares business. It was cars, I knew the business well, and the two guys who ran it were struggling to make ends meet”.

Go on… “Well, my corporate background had taught me a few things about organising and running business units, so I applied some organisational techniques to their business. I found it saved them time via efficiencies in process which enabled them to deliver more parts and increased profitability”.

A happy client then? “Yes, very. So, I moved on to streamlining their sales process and lead capture mechanisms and enjoyed more efficiencies – so the client was doubly happy”.

Reach New Levels

O.K., but that is just one example. “True, but that gave me the idea that I could help other small business owners take their businesses to a new level. You see, the problem with most small businesess is that they are based on offering a product or service that the owner is extremely good at providing. Whilst he or she may be outstanding at producing red widgets or providing service “x”, they are, in most instances completely void of any business skills.”

“So, that means they are focused on “doing what they do” and not in running a business. They get bogged down by compliance and red tape, so tend to ignore it. They don’t understand sales processes or lead capture mechanisms, so tend to ignore those as well. They have no means of managing time or organising a daily diary, so they just stumble from one crisis to another and cannot go beyond a certain point”.

Gaining Clarity

So, in essence, you help them to see the wood from the trees? “Yes, I guess so. In most instances, the first thing they need is just to get some clarity in what they are trying to achieve. To understand why they are doing what they are doing. I’ve had some Guys totally re-assess their entire situation once they sat down and worked it all out”.

Why do most entrepreneurs do it? “Two reasons” he says adamantly. “The first is for the lifestyle their own business brings, the second is because they love doing what they do. I’ve yet to come across a third, but these types of people get engrossed and carried away”.

The Art of Business

So, you deliver a bit of organisation realism then? “I suppose you could say that. It’s an art, because you have to get them to understand whether (or not) what they are doing, their business, supports their end goals. So, in my instance, I knew I only wanted a certain amount of business growth consultancy business because it had to support the driving side of my business. So I guess my own situation helped me see the reason why, which is why I find it relatively easy to help other people see and then subsequently deliver what they want…be that business expansion, organisation or indeed a change of direction.”

David Hardisty is a Business Growth Expert and Consultant working out of Horsham in West Sussex. He serves local and small business across London and the South East. You can find his website at You can also find David on Facebook – HERE

The video below also mentions some business expansion tips.


Prem Baby Troubles

penguin_2When Ngaire Cockerill gave birth to her 3 lb 14oz son Clarke after 30 weeks of pregnancy, she wanted to protect the health of her tiny new arrival as much as possible.

But Ngaire soon discovered that keeping premature (or preemie) babies like little Clark warm and clothed wasn’t as straightforward as it would be for babies who grew to full-term before birth.

No Source Of Premature Baby Clothes

While Ngaire learnt that some baby retailers and department stores have a premature baby clothing section, the clothes they provided were similar to regular baby clothes but smaller. The fabric was the same, and not well suited to the delicate skin of a prematurely born baby, who may have a very thin outer layer of skin. Also the available outfits did not provide any access points for the IV (intravenous) and PICC (peripherally inserted central catheter) tubes that Clarke needed to be connected to while the hospital was monitoring him.

Just picking up little Clarke proved to be problematic. Even if the nurses managed to fit connections to all of the monitoring equipment under Clarke’s clothes, wires were pulled to stretching point when Ngaire and her husband tried to hold Clarke close. The parents had to resort to disconnecting all the connections first before picking up Clarke from the incubator, and then asking the nursing staff to reconnect Clarke when they’d finished.

Trying To Keep Warm

Also Clarke’s head needed to be kept warm with a hat to prevent loss of body heat. Trying to put his hat back into place while holding and feeding him proved very difficult.

Ngaire began to wonder how other mums and dads of preemies coped with shopping for suitable clothes. Did they all have to resort to buying a jumpsuit here from one shop, and a cosy bag here from another shop, because suitable clothing was so hard to find from all the available outlets? The major baby clothing retailers seemed to provide preemie clothes as an afterthought, compromising on fabric quality, design and fit.

Who better would know the complete clothing requirements of premature babies than the nurses who took care of them every day in the Special Care Baby unit (SCBU)? By talking to the nurses and investigating the needs of children like Clarke, Ngaire began to design Dinki Dreams, a special range of clothing and accessories for preemie babies, uniquely adapted to their requirements. For example, the Dinki cape has a hood attached to a wraparound blanket so that the premature baby’s head is always covered. Baby is kept warm and there’s plenty of access for connections to PICC and IV wires.

SBCU Were So Helpful

Over a few months, Ngaire’s range of specially adapted clothes have been tested by SCBU nurses who confirmed that Dinki Dreams offers practical, well made and comfortable clothing solutions for babies like Clarke. So if you are the parents of a preemie, you don’t need to search around a number of retailers anymore – you can go to Dinki Dreams at for a one-stop shop.

Books Are Great Teachers in Business

d6eeb15823440dc7ad2fbd73420b1f4bIf your goal is to start your own business or to develop the one that you already have, it is very important to have the right knowledge about this. There are plenty of ways to achieve the needed knowledge – you can take classes, you can take special courses or you can go back to school. However, there is also the possibility of learn about business directly from books.

That’s right – the books represent everything that you need to know about any domain. There are plenty of books in any library, and the business area is vast enough to allow you to find everything that you might need. Here is how to find books about business.

Know What You Want

business-books1This is the first and most important step in your pursuit of knowledge. You need to know what exactly you want to learn about. There are different areas about business – you can learn information about accountability, about how to run a business, about what kinds of businesses there are and others. If you are at the beginning of your career as entrepreneur, then you should be searching about information on how to start your own business. There are plenty of books containing advice and ideas about this.

Ask Around

If you have friends who have their own businesses, it’s a good opportunity to ask them about what books have they used. No matter what courses someone has, the books will always represent the base for everything, and a business makes no exception. Your entrepreneur friends can surely give you suggestions about what business books to read. There are different topics, and you will surely gather some interesting books to study in your free time.

Look Online

images (1)The online environment represents a vast library, where you can find plenty of books about businesses. There are also different lists made, like the 10 business books everyone should know about, which offer you the titles and a little intro into them. It’s a good way to start like this, especially if you are just beginning. Even if you don’t get the full text of the book, you will at least be able to make a list of good books to read them in the nearest future.

However, there are plenty of websites who are offering free books about business, but you also need to know exactly what you are looking for. There are different domains, and usually those books will have a short presentation to know exactly what you are looking at.

Take a Business Class

imagesThose classes are made especially for those who are just beginning their careers as entrepreneurs. In a class, you will have access to plenty of useful information, but you will also have access to different recommendations about what books to read for your kind of business. Usually, the classes are made with few students, so the courses are personalized to fit the profile of each participant. This way, you will be able to get in contact with people who are specialized in what you are interested – starting a business, growing it or expanding it.

Go to the Library

stock-illustration-70775961-books-step-business-education-infographicYes, libraries are believed to be relics for some people, but the truth is that the library is a place where you will find plenty of information. There is a whole section in any library dedicated to business, and you will surely find there any title that you want. For example, if you already have a list with some books about business that you have compiled with recommendations made by friends, teachers or take from the online environment, the library is the only place where you will have easy access to them.

All you need is a library permit, and you will have access to all kinds of books. The best thing about the library permit is that is offers you access to more than business books, as there you will find almost anything of interest or not.